Deliveries & returns

Free deliveries & returns | scooms

DELIVERIES & RETURNS

 

COVID-19 UPDATE: Deliveries are still running as usual with extra hygiene measures in place. Click here for more information.

 

DELIVERY TIMES

For orders placed by 1:00pm, Monday to Friday:

  • Mainland UK: Next day delivery via DPD.
  • Non-mainland UK: 2 day delivery via DPD.
  • Europe: 3 to 14 days with local carrier. (Duties prepaid).
  • USA, Canada, Australia: 3 to 6 days with UPS.

Orders due to be dispatched on a Monday may be sent out the following day if we have received a large volume of orders over the weekend.

Orders placed over UK bank holiday weekends will be sent out the next business day.

 

FREE UK DELIVERIES

We offer free next day delivery, Monday to Saturday, for mainland UK postcodes in one hour time slots for orders placed by 1:00pm, Monday to Friday.  

Deliveries are sent via DPD, as we find them to simply be the best. The nice people at DPD will send you a text and an email on the morning of your delivery confirming your one hour time slot and giving you the chance to change your delivery time and location.

If you order Wool dryer balls, Natural candles or Silk eye masks as a single item, then these may be sent by first class post.  

DPD can't always guarantee next day delivery during really busy periods but they do their best!

 

EUROPE DELIVERIES

DUTIES - European orders will be sent with all import duties prepaid by scooms, so you should not receive an additional request to pay any extra taxes.

TIMES - Deliveries are sent via a local carrier with a 3-14 day delivery time. We will email you the tracking number so that you can follow the progress of your scooms order.

FEES - There is a £10-15 delivery fee for all orders with a minimum spend of £100. 

We deliver to the following countries:

EUROPE ZONE 1 - £10 for orders over £100:

  • Austria, Belgium, Czechia, Denmark, France, Germany, Hungary, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia & Spain.

EUROPE ZONE 2 - £15 for orders over £100:

  • Andorra, Bulgaria, Croatia, Cyprus, Estonia, Finland, Gibraltar, Greece, Latvia, Liechtenstein, Malta, Norway, Romania, Sweden, Switzerland & Turkey.

 

EUROPEAN BEDDING SIZES - Single, Double, King and Grand king - are all slightly larger than the UK equivalent. Measure your mattress to check which size bedding you need. Our bedding size guide

 

USA, CANADA & AUSTRALIA DELIVERIES

There is a £25 delivery fee for all orders to the US, Canada and Australia, with a minimum spend of £100. 

Deliveries are sent via UPS or a local carrier with a 3-6 day delivery time. We will email you the tracking number so that you can follow the progress of your scooms order.

Import duties or GST tax (good and services tax) may be payable in some parts of Canada and Australia before your scooms parcel is delivered. You will be liable for any taxes if they are charged.

 

US BEDDING SIZES - US sizes are different to UK sizes. Approximate matches are King (UK Super king), Queen (UK King), Full (UK Double) and Twin (UK Single). Measure your mattress to check which size bedding you need - Our bedding size guide.

 

60 NIGHT DUVET TRIAL

If you don't love your duvet, return it within 60 nights of your purchase and we'll give you a full refund. After all, you do spend a third of your life in bed so we understand just how important it is to have the right bedding! 

The details:

  • Please return your duvet in good condition and if possible in the original packaging. 
  • Only one duvet return or exchange within a 60 night period per household.
  • Further duvet purchases can only be returned if they are unused, unwashed and in the original packaging - within 30 nights.
  • Clearance duvets are not included in the 60 night duvet trial and are not returnable.

60 night trial returned duvets are not re-sold as new. We carefully inspect returned duvets and, if they are in good enough condition, we sell them in our regular clearance sales.  We aim to recycle and send all returned duvets to a good home if possible.

 

FREE UK RETURNS

scooms offer free returns and exchanges within 60 days on your first duvet purchase and within 30 nights on our pillowsbed linen, further duvet purchases and all accessories, if they are unused. We want you to be happy with your purchase!

All pillow, bed linen, further duvet purchases and accessory returns must be unused, unwashed and in the original packaging.

 

TO MAKE A UK RETURN:

  • Email sleep@scooms.com stating your name, order number (on your Account page or order email) and reason for your return.
  • scooms will email you a prepaid return label that you can print at home.
  • Try to use the original packaging if possible, removing old labels.
  • Stick your label on the package and take it to any DPD drop off shop.

If you would rather have your return collected from your home, we can arrange this with DPD. They charge £6.50 for this service. We would deduct this fee from your refund once we have received your return. 

 

EUROPE, USA, CANADA & AUSTRALIA RETURNS

scooms offer returns and exchanges within 60 days on your first duvet purchase and within 30 nights on our pillowsbed linen, further duvet purchases and all accessories, if they are unused. We want you to be happy with your purchase!

All pillow, bed linen, further duvet purchases and accessory returns must be unused, unwashed and in the original packaging.

You will need to cover the cost of returning your item from any country outside the UK.

 

TO MAKE AN INTERNATIONAL RETURN:

  • Email sleep@scooms.com stating your name, order number (on your Account page) and reason for your return.
  • scooms will confirm the returns address by email.
  • Arrange for a signed-for courier to send back your item. 
  • Try to use the original packaging if possible.
  • Include your order number on the parcel.

 

PLANET-FRIENDLY MATERIALS & PACKAGING

Our products are free from single use plastics, toxins and chemicals, and delivered in reusable, recyclable packaging.

Bedding size guide

DUVET SIZE GUIDE

These are standard UK bedding measurements so if you know your mattress size, you can easily work out which duvet size you need. (Width x length.)

UK sizes Duvet size Mattress size
Single 135 x 200cm (53 x 79") 90 x 190cm
Double 200 x 200cm (79 x 79") 135 x 190cm
King 225 x 220cm (89 x 87") 150 x 200cm
Super king 260 x 220cm (102 x 87") 180 x 200cm 

US/CANADA BEDDING SIZES: Approximate matches to UK sizes are US King/UK Super king, US Queen/UK King,  US Full/UK Double and US Twin/UK Single.

EUROPEAN BEDDING SIZES: Each size - Single, Double, King and Grand king - is a little larger than the UK equivalent.

Measure your mattress to see which size bedding you need: our UK v European v US mattress comparison guide.

 

DUVET TOG RATING GUIDE

Young children can overheat so if they are old enough to use a full size bed, we recommend using a single size 4.5 tog duvet.

 Tog rating Season / heat Feel
2.5 tog High summer / hot sleepers Light thermal insulation
4.5 tog Summer Lower thermal insulation
9 tog Spring & Autumn Cosy medium heat
All season (4.5 + 9 tog) Winter / cold sleepers Very warm

 

DUVET FILL WEIGHT GUIDE

Our goose down duvets have high 700 fill power. Fill weight is measured in GSM (grams per square metre).

Fill weight (not total duvet weight)
Single All seasons - 788gsm
9 tog - 486gsm 
4.5 tog - 302gsm 
2.5 tog - 220gsm
Double All seasons - 1168gsm
9 tog - 720gsm
4.5 tog - 448gsm
2.5 tog - 320gsm
King All seasons - 1478gsm
9 tog - 911gsm
4.5 tog - 567gsm
2.5 tog - 400gsm
Super king All seasons - 1671gsm
9 tog - 1030gsm
4.5 tog - 641gsm
2.5 tog - 480gsm

 

PILLOW SIZE GUIDE

Our pillows come in two sizes and provide medium support. (Width x length.)

Standard  50 x 75cm
King 50 x 90cm

 

BED LINEN SIZE GUIDE

Our fitted sheets are deep fit, up to 40cm / 15.7" mattress depth. And our duvet covers fasten with large, easy to use buttons. (Width x length.)

Duvet cover Fitted sheet Flat sheet Pillowcase (pair)
Single 140 x 200cm 90 x 190cm 180 x 275cm
Double 200 x 200cm 135 x 190cm 230 x 275cm 50 x 75cm (Standard)
King 230 x 220cm 150 x 200cm 275 x 275cm 50 x 90cm (King)
Super king 260 x 220cm 180 x 200cm 305 x 275cm

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