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Deliveries & returns

Free deliveries & returns | scooms

DELIVERIES & RETURNS

 

COVID-19 UPDATE: Deliveries via DPD are still running as usual with extra hygiene measures in place as advised by the Government. Click here for more.

 

PLANET-FRIENDLY MATERIALS & PACKAGING

Our products are free from plastics, toxins and chemicals, and delivered in reusable, recyclable packaging.

 

FREE UK DELIVERIES

We offer free next day delivery, Monday to Saturday, for mainland UK postcodes in one hour time slots for all orders placed by 1:00pm, Monday to Friday.  

All deliveries are via DPD, as we find them to simply be the best. The nice people at DPD will send you a text and an email confirming your one hour time slot and giving you the chance to change your delivery time and location. (Please note that DPD can't always guarantee next day delivery during really busy periods but they do their best!)

If you order Wool dryer balls or Natural candles as a single item, then these may be sent by first class post. 

Orders placed over UK bank holiday weekends will be sent out the next business day.

 

FREE DELIVERIES TO EUROPE FOR ORDERS OVER £100

We deliver to the following countries in Europe for free for orders over £100 and £5-£10 for orders under £100.

Europe zone 1 - £5 for orders under £100 with 2-3 days delivery time to:

  • Belgium, France, Germany, Luxembourg, Netherlands & Republic of Ireland.

Europe zone 2 - £10 for orders under £100 with 4-5 days delivery time to:

  • Austria, Croatia, Czech Republic, Denmark, Estonia, Finland, Hungary, Italy, Poland, Portugal, Slovakia, Slovenia, Spain & Sweden.

All deliveries are via DPD, as we find them to simply be the best. The nice people at DPD will email your delivery date, giving you the chance to change your delivery date and location.

(European bedding sizes - Single, Double, King and Grand king - are all slightly larger than the UK equivalent. Measure your mattress to check which size bedding you need. Our bedding size guide.)

 

USA & CANADA DELIVERIES

There is a £25 delivery fee for all orders to the USA and Canada, with a minimum spend of £100. 

Deliveries are sent via UPS with a 4-6 day delivery time. We will email you the tracking number so that you can follow the progress of your scooms order.

(US bedding sizes are different to UK sizes. Approximate matches are King (UK Super king), Queen (UK King), Full (UK Double) and Twin (UK Single). Measure your mattress to check which size bedding you need - Our bedding size guide.)

 

60 NIGHT DUVET TRIAL

If you don't love your duvet, return it within 60 nights of your purchase and we'll give you a full refund. After all, you do spend a third of your life in bed so we understand just how important it is to have the right bedding! 

The details:

  • Please return your duvet in good condition and if possible in the original packaging. 
  • Only one duvet return or exchange within a 60 night period per household.
  • Further duvet purchases can only be returned if they are unused, unwashed and in the original packaging - within 30 nights.
  • Clearance duvets are not included in the 60 night duvet trial and are not returnable.

  

FREE UK RETURNS

scooms offer free returns and exchanges within 60 days on your first duvet purchase and within 30 nights on our pillowsbed linen, further duvet purchases and all accessories, if they are unused. We want you to be happy with your purchase!

All pillow, bed linen, further duvet purchases and accessory returns must be unused, unwashed and in the original packaging.

 

TO MAKE A UK RETURN:

  • Email sleep@scooms.com stating your name, order number (on your Account page or order email) and reason for your return.
  • scooms will email you a prepaid return label that you can print at home.
  • Try to use the original packaging if possible, removing old labels.
  • Stick your label on the package and take it to any DPD drop off shop.

 

EUROPE, USA & CANADA RETURNS

scooms offer returns and exchanges within 60 days on your first duvet purchase and within 30 nights on our pillowsbed linen, further duvet purchases and all accessories, if they are unused. We want you to be happy with your purchase!

All pillow, bed linen, further duvet purchases and accessory returns must be unused, unwashed and in the original packaging.

You will need to cover the cost of returning your item from any country outside the UK.

 

TO MAKE AN INTERNATIONAL RETURN:

  • Email sleep@scooms.com stating your name, order number (on your Account page) and reason for your return.
  • scooms will confirm the returns address by email.
  • Arrange for a signed-for courier to send back your item. 
  • Try to use the original packaging if possible.
  • Include your order number on the parcel.
Bedding size guide

DUVET SIZE GUIDE

These are standard UK bedding measurements so if you know your mattress size, you can easily work out which duvet size you need. (Width x length.)

UK sizes Duvet size Mattress size
Single 135 x 200cm (53 x 79") 90 x 190cm
Double 200 x 200cm (79 x 79") 135 x 190cm
King 225 x 220cm (89 x 87") 150 x 200cm
Super king 260 x 220cm (102 x 87") 180 x 200cm 

US/CANADA BEDDING SIZES: Approximate matches to UK sizes are King (UK Super king), Queen (UK King),  Full (UK Double) and Twin (UK Single).

EUROPEAN BEDDING SIZES: Each size - Single, Double, King and Grand king - is a little larger than the UK equivalent.

Measure your mattress to see which size bedding you need.

Check with our UK v European v US mattress comparison guide.

 

DUVET TOG RATING GUIDE

Young children can overheat so if they are old enough to use a full size bed, we recommend using a single size 4.5 tog duvet.

 Tog rating Season / heat Feel
2.5 tog High summer / hot sleepers Light thermal insulation
4.5 tog Summer Lower thermal insulation
9 tog Spring & Autumn Cosy medium heat
All season (4.5 + 9 tog) Winter / cold sleepers Very warm

 

DUVET FILL WEIGHT GUIDE

Our goose down duvets have high 700 fill power. Fill weight is measured in GSM (grams per square metre.)

Fill weight
Single All seasons - 788gsm
9 tog - 486gsm 
4.5 tog - 302gsm 
2.5 tog - 220gsm
Double All seasons - 1168gsm
9 tog - 720gsm
4.5 tog - 448gsm
2.5 tog - 320gsm
King All seasons - 1478gsm
9 tog - 911gsm
4.5 tog - 567gsm
2.5 tog - 400gsm
Super king All seasons - 1671gsm
9 tog - 1030gsm
4.5 tog - 641gsm
2.5 tog - 480gsm

 

PILLOW SIZE GUIDE

Our pillows come in two sizes and provide medium support. (Width x length.)

Standard  50 x 75cm
King 50 x 90cm

 

BED LINEN SIZE GUIDE

Our fitted sheets are deep fit, up to 40cm / 15.7" mattress depth. And our duvet covers fasten with large, easy to use buttons. (Width x length.)

Duvet cover Fitted sheet Flat sheet Pillowcase (pair)
Single 140 x 200cm 90 x 190cm 180 x 275cm
Double 200 x 200cm 135 x 190cm 230 x 275cm 50 x 75cm (Standard)
King 230 x 220cm 150 x 200cm 275 x 275cm 50 x 90cm (King)
Super king 260 x 220cm 180 x 200cm 305 x 275cm

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