Customer Care
60 sleeps' trial
Snooze with your duvet or bed linen for up to 60 nights
Love it or return it: If you don't love your Hungarian goose down duvet, Egyptian cotton bed linen or Linen bed linen, return it within 60 nights of your purchase and we'll give you a full refund.
We understand just how important it is to have the right bedding; after all you do spend a third of your life in bed...
The details
- Our 60 sleeps' trial covers these products: our Hungarian goose down duvet, Egyptian cotton bed linen range - duvet covers, bed sheets & pillowcases - and Linen bed linen range - duvet covers, bed sheets & pillowcases.
- All other Scooms products are covered by our standard returns policy - Free UK returns and exchanges within 30 nights if unused, unwashed and in the original packaging.
- Please return your duvet or bed linen in good condition and if possible in the original packaging.
- Only one duvet or bed linen return or exchange within a 60 night period per household.
- Any repeat duvet or bed linen purchases can only be returned if they are unused, unwashed and in the original packaging - within 30 nights.
- Clearance duvets & bed linen are not included.
Returned products are only sold in our clearance sales
60 sleeps' trial returned duvets and bed linen are not re-sold as new. We carefully inspect returned duvets and bed linen and, if they are in good enough condition, we sell them in our regular clearance sales. We aim to recycle and send all returned duvets and bed linen to a good home if possible.
Returning a UK order
Head to our Returns page to see our returns policy. If your purchase is not quite right for you, you can return it for an exchange, store credit or refund. UK exchanges and returns are free for full-price products.
Returning from Europe or International
Outside the UK, you arrange and cover the cost of returning your item as well as any customs duties that may be due. See our Returns page for details on how to return or exchange your item.
Duvets
Towels